Business Administration


Reception and Front Desk Office Skills (5M2468)

Course Title

Reception & Front Desk Office Skills



Level 5 QQI 5M2468



This is a full-time one-year course and runs from September to May.


Course Description
This course is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector. First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers. Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.


Entry Requirements
Leaving Certificate or Leaving Certificate Applied or LCVP or QQI Level 4 Award. Equal consideration will be given to mature applicants (those aged over 23) who do not meet these entry requirements.




Course Content

Reception & Frontline Skills 5N1407
Business Administration Skills 5N1610
Bookkeeping Manual & Computerised 5N1354
Word Processing 5N1358
Customer Service 5N0972
Work Experience 5N1356
Database Methods 5N0783
Spreadsheets Methods 5N1977

Career Opportunities
This course equips students with the qualifications and skills for employment in office administration. The specialist modules enhances employment opportunities to work as a

  • Hotel Receptionist
  • Spa Receptionist
  • Front office specialist
  • Office Administrator
  • Medical Receptionist
  • Sales assistant
  • Bookkeeping Assistant
  • Customer Service Assistant

International Work Placement Opportunity

All business students will have the opportunity to take part in our Erasmus + Programme which will see successful candidates spend three weeks in Tenerife working in reception & customer service roles. For all other students a minimum of ten days or 60 hours work experience placement must be completed in an organisation relevant to your chosen course of study.
Progression Opportunities
At Longford College of Further Education: Graduates of this course may progress to the QQI Level 6 Advanced Certificate in Business
Elsewhere: Graduates of this course are eligible to apply through the CAO and/or the Higher Education Links Scheme for entry to year one of a range of higher certificate and degree programmes at Institutes of Technology and Universities (please check with the particular institution regarding local eligibility requirements).

  • Level 8 Bachelor of Business in AIT – AL850
  • Higher Certificate in Business in AIT – AL650
  • Bachelor of Business in Business Administration SIT – SG535



Student Services Registration Fee: €180

DES Programme Participation Contribution: €200

QQI Examination Fees: €50

Total Course Cost *€430


*Due to exemptions Total Costs for the following groups apply:

(1) Medical Card Holders – €180 (2) BTEA recipients- €180 (3) Grant recipients – €230